Home > Uncategorized > Software: Exchange Best Practices Analyzer and Troubleshooting Assistant

Software: Exchange Best Practices Analyzer and Troubleshooting Assistant

Looking at JSIFAQ, I came across an article about “Understanding Mailbox Behavior;” which links to this KB.

Last week, we had a problem that one of our client’s Exchange Server didn’t receive a time update, and was 13 hours off; therefore the Exchange Information Store service would not start. The administrative time server on your network is contained within the PDC Emulator FSMO role; and it appeared that this server could not obtain time updates from time.windows.com (there were related errors in the event log).

The resolution? Download Atomic Clock Sync, run it on a Global Catalog server, the server with the PDC Emulator FSMO role (which is the administrative time server), and the Exchange Server.

At this point, it would make sense that restarting the Information Store service would clear the Exchange cache, but it doesn’t. We had to restart the server (which was “down” anyway). I’m curious if the process explained in the previously mentioned KB would allow the time to be updated in the Exchange cache, so that the Information Store could be started more immediately.

Anyway… after doing research on this issue, referring to the KB; I’ve come across Exchange Best Practices Analyzer and Exchange Troubleshooting Assistant, which are free downloads from Microsoft; which may have helped us troubleshoot this issue, or avoid it in the first place.

Advertisements
  1. No comments yet.
  1. No trackbacks yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: